Knowledge Base Articles

Navigating the Platform

• How do I add an additional Platform in Lunio
• How do I manually exclude IPs through the Lunio interface?
• How do I prevent an IP from being blocked by your system?
• How does Lunio identify that an IP/click is invalid?
• We’ve updated some metrics to improve usability

Multiplatform

• Multiplatform Setup
• Which Platforms are Available within Multiplatform?

Integrations & Scripts

• How to merge an existing tracking template with Lunio
• Using a Lunio template for a search engine account in SA360
• Installing the Conversion Tracking Script

Account Management

• Using a Google Experiment to monitor the impact of Lunio
• Managing your Google refund requests
• How do I reset my Lunio account password?
• How do I download my Lunio invoices?

Common FAQs & Troubleshooting

• How Does Lunio Handle VPN & Proxy Connections?
• Why do Google Ads clicks recorded by Lunio differ from data shown by my analytics solution?
• What is the cryptographic ID of a click?
• Why can't I set my own rules in Lunio?
• Stop Users Seeing Your Ads After a Single Click
• My invalid clicks & excluded IPs don't match up.

See all 14 articles